Making Beauty Personal

Refund Policy

• RETURNS ARE GUARANTEED AS LONG AS THE ITEM/ITEMS ARE RETURNED WITHIN 5-DAYS OF DELIVERY TO RECEIVE A REFUND. OTHERWISE AFTER 5 DAYS THERE WILL BE NO REFUND.  REFUND POLICIES MAY CHANGE AT ANY TIME OR IN NEAR FUTURE  TO ENSURE THE BEST QUALITY ASSURANCE OF OUR PRODUCTS, SERVICES, AND EXCHANGES TO PROTECT THE HEALTH AND SAFTEY OF OUR CLIENTS/CUSTOMERS. YOU MAY ALWAYS CHECK HERE FOR THE NEWEST UPDATES.
• THE RETURN SHIPPING COST MUST BE PAID BY (CUSTOMER,CLIENT) SHIPPING AND HANDLING ARE SEPARATE AND PENTHOUSE BEAUTY WILL NOT BE HELD ACCOUNTABLE FOR SHIPPING COST UNLESS, THE ORDER FULFILLED EXCEEDED $50.00 OR MORE EVEN WITH A RETURNED ITEM AND CUSTOMER/CLIENT KEEPS THE REST OF THE MERCHANDISE/PRODUCTS IT MUST STILL EXCEED $50.00 RECEIPT IN ORDER FOR PENTHOUSE BEAUTY TO PAY FOR RETURN SHIPPING AT NO COST TO CLIENT. AT WHICH THEN WHEN RETURN HAS BEEN MET WITHIN THE 5 DAY RETURN AND PRODUCTS OR MERCH HAS BEEN RECEIVED THERE WILL BE ONLY THE REFUND AMOUNT RETURNED.
• PLEASE READ ALL SALES OR FLASH SALES ARE FINAL SALE NO EXCEPTIONS.
• ALL ITEMS ARE REFUNDABLE EXCEPT ITEMS THAT ARE ON SALE, FLASH SALE, OR HOLIDAY NAIL ART, PRESS ON NAILS AND LIQUID MONOMER WETHER THEY ARE ON SALE FLASH SALE OR NOT, THERE WILL BE NO REFUND FOR THESE ITEMS NO EXCEPTIONS .
• IF YOU RECEIVE A SERVICE FROM PENTHOUSE BEAUTY THAT YOU ARE NOT SATISFIED WITH YOU ARE STILL REQUIRED TO PAY FOR THE TIME OF LABOR SPENT ON THE SERVICE A PARTIAL REFUND MAY BE REFUNDED HOWEVER THAT WILL BE UP TO THE DISCRETION OF THE SERVICE PROVIDER ON CASE  BY CASE SITUATIONS. IN THE EVENT A CLIENT IS INJURED DURING ANY SESSION THE CLIENT WILL BE REFUNDED IN FULL FOR THAT PARTICULAR SERVICE HOWEVER IF CLIENT RECEIVED MORE THAN ONE SERVICE AND IN THE EVENT THE CLIENT OR CUSTOMER WAS INJURED YOU WILL ONLY BE REFUNDED FOR PARTIAL SERVICE. PLEASE READ CAREFULLY. IF A REFUND IS REFUNDED IT WILL BE PAID BACK TO YOU IN THE SAME SEQUENCE IT WAS PAID. EX. PAY WITH CASH YOU WILL RECEIVE CASH, PAY WITH CREDIT CARD, IT WILL BE REFUNDED TO THE SAME PAYMENT METHOD NO EXCEPTIONS.
• FYI ALL CREDIT CARD TRANSACTIONS, ZELLE PAYMENT  PAY PAL, CASH APP ETC. OR ELECTRONIC PAYMENT MAY TAKE UP TO 2-3 BUSINESS DAYS FOR REFUND DEPENDS ON YOUR BANK WHEN THEY WANT TO RELEASE THE FUNDS. AND OR UP TO 11 TO 30 DAYS IF THERES A DISCREPANCY WITH THE MERCHANT AND OR CONSUMER OR BANK.
• AS PENTHOUSE BEAUTY GROWS WE WILL CONTINUE TO DO OUR BEST IN BRINGING YOU THE BEST PRODUCTS AND SERVICES AVAILABLE. WE TAKE PRIDE IN OUR COMPANY AND WANT TO SEE OUR CUSTOMERS HAPPY AND THERE CLIENTS HAPPIER.
• PENTHOUSE BEAUTY FORBIDS ANY UNLAWFUL BEHAVIOR OR HATE SPEECH OR BULLYING , IT WILL NOT BE WELCOMED OR ACCEPTED AT ANY TIME. YOUR ACCOUNT WILL BE DISABLED IMMEDIATELY.
• PENTHOUSE  BEAUTY HAS THE  RIGHT TO DISABLE USER ACCOUNT OR ACCOUNTS FROM THE USE OF PENTHOUSE BEAUTY OR KEEN ARABELLA WEBSITE OR AFFILIATES IF COMPANY FINDS THE USER/CUSTOMER TO BE FRAUDULENT, RUDE AGGRESSIVE AND OR  ABUSIVE IN ANY WAY. HERE AT PENTHOUSE BEAUTY WE TREAT ALL OUR CUSTOMERS AND CLIENTS WITH UP MOST RESPECT  REGARDLESS OF AGE,RACE, GENDER, RELIGION OR POLITICAL VEIWS WE LIKE TO RESPECT AND EXPECT THE SAME TO INSURE A HAPPY HEALTHY RELATIONSHIP AND SAFE ENVIRONMENT. 
• THERE WILL BE NO REFUNDS ISSUED FOR DELIVERY /DELIVERIES THAT ARE LATE DO TO VENDOR DELAYS AND OR HAVE EXTENDED WAIT TIMES DO TO BAD WEATHER AND OR ANY UN FORESEEN EVENTS THAT MAY OCCUR DURING  SHIPMENTS FROM CARRIERS, AS PENTHOUSE BEAUTY AND SISTER PROPERTY KEEN ARABELLA USES A CARRIER /CARRIERS "(SERVICE)" THAT ARE NOT AFFILIATED IN CONNECTION WITH PENTHOUSE BEAUTY OR KEEN ARABELLA NAILS AND CO, AND WILL NOT BE HELD RESPONSIBLE FOR PACKAGES DAMAGED,LATE ,OR DOESN'T ARRIVE. PENTHOUSE BEAUTY /KEEN ARABELLA NAILS AND CO CAN ASSURE  YOU THAT ALL OUR PRODUCTS ARE SAFELY WRAPPED AND PACKAGED CAREFULLY AND SENT WITH CARE A TRACKING  NUMBER WILL COME WITH YOUR ORDER AT WHICH YOU WILL HAVE ACCESS TO. YOU WILL BE ABLE TO MANAGE FROM YOUR USER ACCOUNT. ANY PROBLEMS WITH SHIPMENT WILL BE TOOKEN UP BY CUSTOMER TO CARRIER HOWEVER WE ALWAYS WANT TO NO IF THERES A PROBLEM THAT WE CAN HELP SOLVE. SO PLEASE DON'T HESITATE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM.
• RETURNS WILL NOT BE PROCESSED UNTIL ITEM IS RECEIVED BACK TO PENTHOUSE BEAUTY/KEEN ARABELLA NAILS AND CO AT 3500 ST ROSE PKWY #778102 HENDERSON NV 89077 SISTER PROPERTY SHARE SAME DELIVERY/SHIPMENT ADDRESS FOR ALL RETURNS.